Privacy Policy

This Privacy Policy explains how RUS Car Valeting collects, uses and protects your personal information when you use our website, contact us, request a quote or use our services.

Website: https://rusvcaraleting.co.uk
Business name: RUS Car Valeting
Address: 9 Hanford Way, Loughborough, LE11 1LS
Email: ruscardetailing@gmail.com
Phone: +44 7759 806840

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1. Who we are

Rus Car Valeting provides professional car valeting, detailing, interior deep cleaning, machine polishing, ceramic coating and related vehicle care services in Loughborough and nearby areas.

For the purpose of UK data protection law, Rus Car Valeting is the data controller for the personal information we collect from you.

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2. What information we collect

We may collect the following personal information:

• Your name

• Phone number

• Email address

• Vehicle details, such as make, model, size and condition

• Details of the service you are interested in

• Messages or enquiries you send to us

• Appointment or quote details

• Photos of your vehicle, where needed to provide a quote or show work progress

• Payment or invoice details, where relevant

• Website usage information, such as pages visited, approximate location, device type and browser type

We do not intentionally collect sensitive personal information through our website.

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3. How we collect your information

We may collect information when you:

• Fill in a contact or quote form on our website

• Call us

• Send us a WhatsApp message

• Send us an email

• Contact us through Facebook, Google Maps or other social media platforms

• Visit our website

• Use our services

• Leave a review or send feedback

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4. How we use your information

We use your personal information to:

• Respond to your enquiry

• Provide quotes

• Arrange appointments

• Confirm service details

• Provide vehicle valeting and detailing services

• Contact you about your vehicle or booking enquiry

• Send invoices or receipts where required

• Keep basic business records

• Improve our website and customer service

• Respond to reviews, feedback or complaints

• Protect our business from fraud, misuse or legal claims

We do not sell your personal information.

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5. Lawful basis for using your information

We only use your personal information where we have a lawful basis to do so.

We may use your information because:

• It is necessary to respond to your enquiry or provide a service you requested

• It is necessary for our legitimate business interests, such as managing enquiries, improving our service, keeping business records and protecting our business

• It is necessary to comply with legal obligations, such as accounting or tax records

• You have given consent, for example where consent is required for certain marketing or non-essential cookies.

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6. Marketing

We may occasionally contact existing or previous customers about relevant services, offers or updates, where allowed by law.

You can ask us to stop sending marketing messages at any time by contacting us at:

ruscardetailing@gmail.com

We will not sell your details to third-party marketing companies.

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7. Photos of vehicles

We may take photos of vehicles for quotes, work records, before-and-after examples, quality checks or promotional use.

If a photo can identify you, your home, your registration number or other personal details, we will take care to avoid sharing that information publicly unless we have your permission or have removed identifying details.

If you do not want your vehicle photos used for marketing or social media, please let us know.

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8. Sharing your information

We may share limited personal information with trusted third parties where necessary, such as:

• Website hosting and website service providers

• Email and communication providers

• WhatsApp or phone service providers

• Payment or accounting providers

• Google, Facebook or other platforms if you contact us through them

• Professional advisers, such as accountants or legal advisers

• Authorities or regulators where required by law

We only share information where necessary and appropriate.

 

9. How long we keep your information

We keep your personal information only for as long as needed.

Typical retention periods:

• General enquiries: up to 12 months

• Customer service records: up to 3 years

• Invoices and accounting records: up to 6 years, where required for tax and business record purposes

• Vehicle photos for work records or marketing: until no longer needed or until you ask us to remove them, where removal is practical and legally possible

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10. Cookies and website analytics

Our website may use cookies and similar technologies to make the website work, improve performance and understand how visitors use the site.

Cookies may be used for:

• Essential website functions

• Security

• Contact forms

• Website analytics

• Embedded services, such as Google Maps

• Social media links or embedded content

Where required, we will ask for your consent before using non-essential cookies, such as analytics or marketing cookies.

You can usually manage or block cookies through your browser settings.

 

11. Third-party links and services

Our website may include links or embedded content from third parties, such as Google Maps, Google Reviews, Facebook, Instagram or WhatsApp.

These third-party services may collect information according to their own privacy policies. We are not responsible for the privacy practices of third-party websites or platforms.

 

12. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

These steps may include secure website systems, password protection, limited access to customer information and careful handling of messages, quotes and records.

 

13. Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

• Ask for your information to be transferred, where applicable

To exercise your rights, please contact us at:

ruscardetailing@gmail.com

We may need to confirm your identity before responding to your request.

 

14. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

ICO website: https://ico.org.uk
ICO telephone: 0303 123 1113

 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown at the top.